Telehealth Triage Registered Nurse
Assess symptoms by phone and video against physician-approved protocols, decide the right level of care, and document every disposition.

Join a remote-first customer-experience team that answers for 60+ healthcare organisations every day. At Caldera, careers are built on paid training, genuine growth, and the belief that great patient experience starts with a great employee experience.
24/7
Nurse coverage, every day
RN-led
Every clinical decision
< 60s
Target answer time for triage
We welcome people from all backgrounds and give them the paid training, tools and coaching to build a real career in patient experience — most of it from home.
Our open roles are fully remote across the United States. We ship you the gear, set up your workspace, and trust you to do great work from home.
No call-center experience? No problem. Our paid clinical onboarding teaches communication, de-escalation and the tools before you ever take a live contact.
Clear paths from nurse to team lead, quality analyst and operations. We promote from within and coach you the whole way there.
Competitive pay, health coverage, paid time off, wellbeing support, and a supportive team that has your back on every shift.
Find the role that fits, then apply below — your position will be preselected on the form.
Assess symptoms by phone and video against physician-approved protocols, decide the right level of care, and document every disposition.
Run monthly care-management touchpoints for patients with multiple chronic conditions — medication reconciliation, care-plan review and adherence support.
Screen with validated tools, de-escalate safely, and hand off warmly to licensed clinicians and crisis services, with documented safety planning.
Make structured 24-, 48- and 72-hour follow-up calls, check medications and appointments, and escalate red flags to the RN team.
Review for medical necessity against recognised criteria, document the rationale defensibly, and refer anything not meeting criteria to physician review.
Supervise a nursing pod, audit charts and call quality, coach on protocol adherence, and own your programme's clinical service levels.
This is the official Caldera careers page — the only place we accept applications. Apply once and you'll get a secure applicant portal to track your status, exchange documents, and message our hiring team directly.
Already applied to Caldera?
Track your application →